Delivery & Returns

Delivery

Parcels

• All orders placed by 3pm will be delivered next working day.

We offer three parcel delivery options:

• UPS Standard - next working day 
• UPS Express Saver - delivery before 12.00pm next working day
• UPS Express - delivery before 10.30am next working day

Pallets

• All orders placed by 2pm will be delivered within 1-3 working days.

Collection

• Same day collection from our warehouse can be arranged if you call to request before ordering.
• After an order has been placed, collection can be arranged for next working day.

Freight prices will be calculated when delivery details are entered at checkout. The above details are based on orders to UK mainland only.

Returns & Cancellations

We hope that our customers are happy with their purchase, however we understand that sometimes you may need to return or cancel an item.

• Before returning any goods, please read our Terms & Conditions
• We must be informed of any return requests within 30 days of the original order date. We operate a strict 30 day returns policy.
• We cannot accept cancellations on bespoke orders or non-stock items once an order has been placed.

All returns and cancellations must be approved by us first. We want to give you a hassle-free way to return your item(s), so we ask that you follow the below procedures to ensure that this is possible.

• Before returning your item(s), please contact us to obtain a Returns Authorisation Number. You can do this online through My Account or contact our team on +44 (0)1952 671403
• Orders can be cancelled up until the item(s) are despatched. You can manage your orders in My Account
• Returns made within 30 days of purchase will incur a 20% re-stocking fee
• Returns made after 30 days of purchase will be refused. We operate a strict 30 day returns policy.
• All item(s) must be returned in as-new condition (i.e not have been fitted) and in the original packaging
• Item(s) returned without a valid Returns Authorisation Number will be refused
•  It can usually take up to 7 working days to process the returned item(s) and issue a credit

Please return your item(s), along with a copy of your Returns Authorisation Number to:

Outriggerpads
Shropshire House
Hortonwood 1
Telford
Shropshire
TF1 7GN
United Kingdom

We reserve all rights to refuse the returns of any products specially ordered for the customer. Our decision on warranty is final.

Warranty

We're confident that our customers will be satisfied by the performance of the items we supply. However, we understand that items get damage or don't arrive with you in the same condition they left us! All products sold by Outriggerpads, a trading name of Independent Parts & Service Ltd are warranted by Outriggerpads, for use as per the component manufacturers original recommendations, against defect in workmanship or material defect under normal use for one year from the date of purchase, subject to exclusions.

• All warranty claims must be made in writing within 30 days of the failure
• Before returning your item(s), please contact us to obtain a Returns Authorisation Number by contacting our team on +44 (0)1952 671403
• If the item(s) is determined by us to be defective in material or workmanship, it will be subject to repair, replacement or refund in full or part, including return delivery costs

Lifetime Warranty

Our Premium and Caravan & Motorhome range come with a Lifetime Warranty. For further details, visit Lifetime Warranty
Should you have any questions regarding our parts Returns & Cancellation or Warranty procedures, please contact our customer service team on:

Tel: +44 (0)1952 671403
Fax: +44 (0)1952 677216
Email: [email protected] 

Monday to Friday, 8.30am to 5.00pm GMT